All questions
5
Q1
Why do consumers need protection?
Consumers need protection because sellers may exploit them through underweight goods, adulteration, defective products, high prices, false information, unsafe goods, or poor service. Individual consumers may not have enough power or information to challenge large sellers.
Q2
Describe the main rights of consumers.
Consumer rights include the right to safety, right to be informed, right to choose, right to be heard, right to seek redressal, and right to consumer education. These rights help consumers make informed choices and demand compensation when harmed.
Q3
How do consumer forums help consumers?
Consumer forums provide a legal mechanism for consumers to file complaints and seek compensation for defective goods, deficient services, unfair trade practices, or overcharging. They make redressal more accessible than ordinary court processes.
Q4
Why is the right to information important for consumers?
The right to information helps consumers know the price, ingredients, expiry date, batch number, manufacturer details, safety warnings, and quality marks. This reduces cheating and allows consumers to compare products before buying.
Q5
What duties should a responsible consumer follow?
A responsible consumer should check quality marks, read labels, compare prices, ask for bills, avoid unsafe products, report unfair practices, and use goods carefully. Awareness and evidence such as receipts help consumers exercise their rights.